The Department of Environment and Natural Resources (DENR), through its Water Resources Management Office (WRMO), has introduced the ‘Wag Pataksaya’ hotline to streamline the resolution of water service-related concerns and complaints.

In a news release Friday, the DENR said the new hotline will ensure consumer issues are swiftly directed to the appropriate water service provider (WSP) for prompt action.

“The hotline is an automated system that will serve to bridge consumers to their respective water service providers, ensuring that concerns reach the right authorities and the appropriate WSP in their area, efficiently, promptly, and accurately,” DENR Undersecretary for Integrated Environmental Science and concurrent WRMO Head Carlos Primo David said.

The WRMO, the lead coordinating body of the water sector, could escalate concerns to relevant agencies, including the Metropolitan Waterworks and Sewerage Systems (MWSS) for Metro Manila, Water Districts for regional towns, and the National Water Resources Board for private WSPs.

Consumers can report issues, from billing concerns to water interruptions, by filling out the National Water Service Online Form at https://tinyurl.com/wrmohotline.

Each complaint will be assigned a tracking number for status updates.

Alternatively, the public may contact WRMO via SMS or Viber at 0949-884-8927 or email wrmo@denr.gov.ph.

Established under Executive Order 22, series of 2023, WRMO plays a crucial role in coordinating government efforts for sustainable water resource management.

While WRMO does not directly handle repairs, David emphasized its role as a facilitator to ensure complaints reach the proper authorities for swift resolution. (PNA)